It is our commitment to only collect, store, process, transmit or delete your personal data with transparency and that are essential to provide you with the best services. Whenever your personal data is collected, stored, processed, transmitted or deleted by other entities, we demand the same level of privacy and security.
The collection and processing of personal data was designed to be in accordance with Law No. 58/2019, of 8 August, and Regulation No. 2016/679 / EU of the European Parliament and of the Council, of 27 April , relating to the protection of individuals with regard to the processing of personal data and the free movement of such data.
When accessing and using this website, accessing its content and / or our services, the User accepts and consents freely and expressly, by means of an unequivocal positive act, that his personal data, requested or optionally provided by him, be collected and processed by Tabalis as provided herein.
We may also receive your personal data from other companies, particularly when they collect, process or store it under a service provision contract.
WHAT PERSONAL DATA CAN BE COLLECTED?
Tabalis may collect the following personal data whenever the User proceeds / uses:
1. Registration on the website – name, address, phone, e-mail;
2. Ordering products – name, e-mail, address, phone and details of the purchase;
3. Home delivery – name, address, postal code and telephone contact.
4. After-sales service – name, address, postal code, telephone contact, e-mail, details of purchase and warranty of the item;
5. Contact with Customer Support – name, telephone contact and email.
These personal data processing operations are an essential tool for your satisfaction and for the activity of Tabalis and are carried out in accordance with applicable legislation and in accordance with best practices.
Your personal data will not be reused for other purposes than those identified below or that have no relation to those purposes for which they were initially collected.
HOW DO WE COLLECT YOUR PERSONAL DATA?
We collect your personal data using the forms on the website, and the communication it makes with your equipment and email messages you send to us.
Your personal data is collected through your equipment as follows:
1. Subscription to the newsletter;
2. Browser used;
4. IP address;
5. User data.
WHAT COOKIES ARE AND WHAT THEY ARE USED FOR?
FOR WHAT PURPOSES CAN MY PERSONAL DATA BE USED?
Tabalis uses your personal data for the following purposes:
1. Registration, login and password recovery on the website;
2. Marketing / Direct Marketing – to inform you about news and offers that may be of interest to you;
3. Transaction management – for issuing invoices for the acquisition of goods;
4. Deliveries – so that we can deliver your purchases to your home;
5. Customer Support Contacts – to be able to provide you with a support service, before, during and after the sale;
6. Warranties and after-sales support – to allow you to access the repair services of the products you have purchased with warranty and we can proceed to their repair or replacement.
Tabalis retains your personal data only for the period necessary to fulfill the purpose for which they are intended and the provisions of the law.
Thus, in order to comply with the legal obligations imposed on Tabalis in relation to the period of conservation of personal data and taking into account the purposes for which they are intended, the following deadlines will be observed:
1. For registration, login, password recovery and orders – we always keep;
2. For billing purposes – 5 years after the order date;
3. To receive and analyze your opinions, send newsletters or other publications that you requested and / or that may be of interest to you – 1 year after the respective communication / request;
4. For analysis and response to your messages, customer support and information requests – 1 year after receiving the request;
5. For the operationalization and management of this website, maintaining the registration of your contact details and business purposes – 2 years after the last access;
6. For fraud prevention and security of information systems, adaptation, improvement and modification of services, namely, through the identification of usage trends, or, to determine the effectiveness of promotional campaigns – 2 years after the last access.
CAN MY PERSONAL DATA BE COMMUNICATED TO THIRD PARTIES?
Tabalis may use third parties to provide certain services, in terms of website maintenance, accommodation and technical support, marketing, billing or payment and transport management, which may have access to some of the personal data, namely, the necessary data for contractual purposes.
Tabalis ensures that the entities that have access to the data are credible and offer high protection guarantees, never being transmitted data beyond what is necessary to provide the contracted service, however, Tabalis remains responsible for the personal data provided.
Service providers may process User data exclusively for the purposes established by Tabalis, complying with the legal rules on personal data protection, information security and other applicable rules. Since Tabalis only provides, in any case, the personal data necessary for the provision of the service in question.
Tabalis may also transmit data to judicial, judicial, administrative, criminal police authorities and criminal police bodies in the context of investigations, inquiries, judicial and / or administrative proceedings or of a administrative nature, provided that it is duly ordered by an entity. competent in this regard.
HOW IS MY PERSONAL DATA PROTECTED?
Your personal data is safeguarded / protected through the adoption of various security measures, of a technical and organizational nature, which guarantee restricted access to them only to those who need them, for the purposes indicated above and according to the rules created for that purpose.
Tabalis makes every effort to ensure that the storage and transfer of your personal data takes place only in a safe manner, implementing mechanisms on this website that guarantee the integrity and inviolability of your personal data, permanently monitoring information systems, with the purpose of preventing, detecting and preventing the misuse of your personal data, and of redundancy of equipment for the storage, processing and communication of personal data.
To protect your personal data, we only use providers of storage and accommodation services that offer us adequate and documented security measures, namely guarantees that your personal data is stored on servers maintained in controlled environments and with limited / restricted access.
When required by law, we may have to disclose your personal data to authorities or third parties, in which case our control over how your personal data is protected is limited.
Although we take the precautions and precautions we feel are appropriate to protect the personal data you provide and collect, we must be aware that no security system is impenetrable.
We warn that, despite our efforts, the Internet may not be a safe place for communication, and the information transmitted may be illegally intercepted by third parties. Thus, we cannot guarantee the security and authenticity of the information sent to us by this means. By using this site and inserting information into it, you accept that you do so in accordance with your express will and assuming the corresponding risk, without prejudice to all measures taken to protect your personal data.
THIRD PARTY WEBSITES
This website may contain links to other web pages (eg social networks), which may collect and process your personal data. Such treatment is the sole responsibility of the owners of these websites, and Tabalis has no responsibility for its policies and / or practices.
TRANSFERS OF DATA OUTSIDE THE EUROPEAN UNION.
If data transfers to third countries that do not belong to the European Union may occur, Tabalis will comply with legal rules, maintaining the same level of protection guarantee.
RIGHT OF ACCESS, RECTIFICATION, CORRECTION AND OPPOSITION
Under legal terms, the data subject has the right to request the controller to have access to personal data concerning him / her, as well as to rectify or delete it. The data subject also has the right to demand, in certain circumstances, the limitation of the processing of personal data, as well as to oppose the processing of such data and their portability to third parties.
The data subject also has the right to withdraw or change, at any time, the consent given to their treatment, without compromising the lawfulness of the treatment carried out based on the consent previously given.
The exercise of these rights is exceptional when your personal data are used to safeguard the public interest, namely in cases of detection and prevention of crimes, taking into account the current legal framework.
To exercise your personal data protection rights or whenever you have any questions about how we use them, contact us using our contact form.
If you are dissatisfied with the way we use your personal data or with our response to your request to exercise your rights, you can file a complaint with the National Data Protection Commission, located at Av. D. Carlos I, no. 134 – 1º, 1200-651 Lisboa, tel: +351 213 928 400, fax: +351 213 976 832, e-mail: [email protected]
WHO IS THE ENTITY RESPONSIBLE FOR DATA PROCESSING?
The entity responsible for processing the data is Joaquim Silva, Rua Padre Américo, 78, 1 Direito, 3700-035 São João da Madeira, Portugal, sole trader with activity registered in finance. You can get in touch with it, at any time, about any and all questions related to data protection, through our contact form.